FAQs

Coverage may be purchased at any time during the school year. Please email iPadProtectionPlan@eanesisd.net for help. A follow-up assessment of your student's device by technology specialist may be needed to make sure it's clear of any damages before the insurance charge is applied to your Family Access Account. Once the charge is applied you have a few days to make the payment on your family access account to start coverage.

The district can locate the iPad IF it’s connected to WiFi and it’s still connected within the district. If the iPad is off, not connect to WiFi, or is outside the district it cannot be tracked through Eanes but you may be able to locate it with the “Find my iPad” application.

• If you enabled “Find my iPad” in the iCloud application in settings. Log in to your iCloud through a computer to try and locate the device.
• If it was lost within the district, stop by the library, they will be able to start the process of trying to track it.
• If the device was stolen, file a police report. Bring a copy of the case # and report to the Help Desk/Juice Bar.
• The Help Desk/Juice Bar will apply the charges to your family access account where the fees can be paid to receive a replacement device.

• Bring your iPad/accessories to the Help Desk/Juice Bar they will assess the damages for charges or possibly warranty coverage.
• If applicable, the tech will apply a charge to your family access account where the fees can be paid to receive a replacement device.

Yes, insurance may be purchased once at any time during the school year. Please visit the Help Desk during lunch hours with the iPad and accesories. A Technology Support Specialist will assess the device to make sure it's clear of any damages before the insurance charge is applied to your Family Access Account. Once the charge is applied you have a few days to make the payment on your family access account to start coverage.

Charges can be viewed on your Family Access account. Payments can be made by credit card through your Family Access account or by cash or check on your campus.