FAQs

Coverage is available for purchase from August through September 1st of each year.  Students who enroll in the district after the coverage window has closed, may purchase EanesCare for their student's device as part of the enrollment process.  

The district can locate the iPad IF it’s connected to WiFi and it’s still connected within the district. If the iPad is off, not connect to WiFi, or is outside the district it cannot be tracked through Eanes but you may be able to locate it with the “Find my iPad” application.

• Notify Technology Services by calling 512-732-9090 or emailing TSHelpdesk@eanesisd.net.
• If you enabled “Find my iPad” in the iCloud application in settings. Log in to your iCloud through a computer to try and locate the device.
• Middle and High school students:  If it was lost within the district, stop by the Help Desk/Juice Bar and speak with the Campus Support Specialists to start the process of trying to track the device.  Elementary students:  Notify your teacher or campus Educational Partner to track the device.
• If the device was stolen, file a police report. Bring a copy of the case # and report to the Help Desk/Juice Bar.
• The Help Desk/Juice Bar will apply the charges to your family access account where the fees can be paid to receive a replacement device.

• Middle and High school students:  Bring your iPad/accessories to the Help Desk/Juice Bar they will assess the damages for charges or possibly warranty coverage.  Elementary students:  Notify your teacher or campus Educational Partner about the damage and contact TSHelpdesk@eanesisd.net to report the damage and obtain a replacement.
• If applicable, the tech will apply a charge to your family access account where the fees can be paid to receive a replacement device.

No.  The coverage window closes on September 1st of each year.  

Charges can be viewed on your Family Access account. Payments can be made by credit card through your Family Access account or by cash or check on your campus.